Last tuesday, my ADSL connection stopped working. Apparently the modem gave up due to some electric discharge or something. I called it in wednesday, and the “helpful customer representative”, told me it would take between 24 and 72 hours for the problem to be resolved… Friday I called again, and they said that the 72 hours would end by saturday. Nothing happened, of course. I called saturday to ask what about the solution of the problem, and another “helpful customer representative” told me that the 72 hours are counted as working hours… so, for instance 24 hours are 3 working days. 72 hours are 9 working days. The obviously don’t work weekends, and this tuesday is May 1st, socialist holiday. So no work then… we’ll see when I get internet access back.

Telmex sucks. Prodigy sucks. Unfortunately, there are no options to Prodigy. Carlos Slim should use some of the 60 MUSD he makes EVERY DAY to make the service better. But he doesn’t care about the people that made him rich. Why should he? We can’t do anything about it/him anyway, since there are no ways to make him give his customers better support.

This entry was posted on Monday, April 30th, 2007 at 10:43 am and is filed under General, Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.